Portfoliobox offers 14 days money back guarantee if you are not happy with your purchase. If you would like to request a refund, you can contact our support team via email, firstname.lastname@example.org. The refund process normally takes about 7 working days and the refund will be sent back to the original payment method. Please note that the time it takes for the refund handling can be longer. The refund will be in full but your bank might charge a handling fee and the amount might be slightly different due to the exchange rate.
If you are on a monthly subscription, you have paid for one month only and have already requested a custom domain via Portfoliobox, we will not be able to accept your refund request due to the cost of the domain. If you would like to transfer your custom domain out from us, you can contact our support team for more information.